We've been awarded a Feefo Gold Trusted Service award

An independent seal of excellence

We have won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

We met the criteria of collecting at least 50 reviews between January 1 2017 and December 31 2017, with a Feefo service rating of between 4.5 and 5.0.


Caroline Jones, Head of Propositions for Co-op Funeralcare commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”

Speaking of this year’s award, Andrew Mabbutt, CEO at Feefo, commented: "The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded our most prestigious accreditation. I look forward to the continued success of the businesses that work in partnership with Feefo throughout 2018."

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

This the first independent recognition we've received, check out our other reviews and ratings here.

For further information contact

Sarah Pyatt

Press Officer

Alexandra Wilson

Press and Media Relations Manager