Livingston Funeral Arranger wins National learndirect Inspiration Award

Pauline secured the award at the Roof Gardens in Kensington

Livingston-based Funeral Arranger Pauline Brown can celebrate her achievements after being crowned a national winner at the learndirect Inspiration Awards.

Announced as the regional winner of the star apprentice award in Glasgow in May, Pauline then secured the national award at the stunning Roof Gardens in Kensington, London.                      

Pauline, 46 (pictured) joined The Co-operative Funeralcare in August 2013 as a Funeral Arranger following a change in career.  Her role involves arranging funerals, conducting viewings of the deceased, controlling account payments and storing information.

After signing up to the Apprenticeship with learndirect, Pauline completed it in nine months. She’s already had families asking for her specifically, due to the excellent service she has provided to other families at what can be a very upsetting and stressful time in their lives.

On collecting the national award, Pauline said: “I am absolutely thrilled to have won, not to mention very surprised.   The support I received from my assessor, Victoria, encouraged me to work hard and seek out answers to the tasks that I was set.  I have suffered bereavement on a personal level and can therefore relate to the families that come and see me.

“Before starting this apprenticeship, I had the personal experience of bereavement but lacked the knowledge, I now feel that I have both the knowledge base and the personal experience to draw upon to help and support families.  This is due to the support that I received from my assessor who encouraged and supported me throughout.”   


Karen Fenton, Head of Human Resources for The Co-operative Funeralcare said: “We’d like to congratulate Pauline on her national achievement. Working within the funeral industry isn’t always something people think of when considering employment options, but it can offer a deeply rewarding career, particularly for those who take a real pride in ensuring that every detail is as it should be.”

“We started the apprenticeship programme to provide people from all walks of life with a unique opportunity to develop a caring career in funerals. Since then, we’ve welcomed apprentices from all backgrounds including nurses, travel agents, civil servants and IT professionals. As long as someone possesses compassion, empathy and excellent service, communication and organisational skills, we can teach everything else on the job.”

Roger Peace, CEO of learndirect hosted the national ceremony and said: “The learndirect Inspiration Awards allow us to celebrate the best of the best from across the country. We received more than 700 nominations for the awards this year so it’s a real achievement for everyone who made it to the regional or national finals. I’ve heard some really inspirational stories about how learndirect has helped people change their lives for the better and it’s been a privilege to host the final.”

The learndirect Inspiration Awards recognise learners going that extra mile to develop their skills, as well as the businesses, learnddirect centres and staff supporting them.

For further information about the Co-operative apprenticeships scheme and vacancies please visit:

For additional information about learndirect and the learndirect Inspiration Awards visit  

For further information contact

Emily Penkett

PR Manager

Lauren Pogson

Senior PR Manager

Catherine Turner

Head of PR

Nearby Funeral Director - The Co-operative Funeralcare, Livingston


01506 437 639


20 Howden South, Livingston, West Lothian EH54 6AT


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