Funeralcare goes digital
Digital arrangement being used in England, Scotland & Wales
There’s no denying that we’re living in the digital age, and with the increasing number of tasks in our day to day lives being made easier by advancements in this area, we knew that it was time to use digital technology to improve the way we arrange funerals. Our very traditional industry had, until now, been untouched by digital technology, so the task we were faced with was momentous.
After two and half years of testing and trials, Head of Product, Carl Burton & his team have developed a digital arrangement tool - Co-op Guardian - that is now being used to arrange funerals in all of our funeral homes across England, Scotland and Wales. It began to be rolled out to our funeral homes 12 months ago and there's been continuous learning and improvements along the way, helped massively by the input of our colleagues up and down the country.
This amazing tool is improving systems and cutting down on duplicate paperwork, leaving our colleagues with more time to do what they do best – caring for the families that come through their door.
Awards have been coming thick and fast for the team - with the latest one being for Carl himself. He took home the Tech Leaders Award for Disruptive leader of the year, which follows on from other acclaimations from the Big Chips Awards and the Digital Technology Leaders Awards.
Talking about the success of Co-op Guardian, Carl said, "What a journey. We're all so pleased that we've got to this point, it's such a fantastic achievement.
"This is a system that's consistently been designed by Funeralcare, for Funeralcare. Part of its success for me is the level of colleague involvement, they've helped us understand not only the challenges they face each day, but how we could make these better.
"We set out to make our colleagues' lives easier and give them back more time to spend with clients and their communities. I think we've done that."
A lot of hard work has gone into making Guardian so effective, but the positive impact it's already having on colleagues and the families they look after is priceless.
Image: Carl Burton and Rob Smith (Funeral Director, Crewe)