Funeral Arranger by day, Bereavement Visitor by night

Karen Smith from Crawley has embraced her role

In light of our current ‘New Year’s Resolutions’ campaign (check it out on Twitter - #NYPositiveSteer), we were thrilled last week to hear from Karen Smith at our Crawley funeral home.

Her story (which was totally coincidental but fits our campaign down to a tee!), has completely inspired us:

“By day I am a Funeral Arranger at Crawley Funeralcare, but by night I transform into a Bereavement Visitor for the Charity - CRUSE Bereavement Care.

When I started working for Funeralcare in 2012 I underwent the Funeral Arranger training, but when training had finished, I felt I wanted to become more involved with bereaved people.

Both my parents had died, so I had an understanding of what it was like to be on the “other side of the fence”, but still felt that dealing with this on a daily basis required more.

I wondered how people coped after we had arranged the funeral and what happened in the months that followed?

I googled CRUSE – the charity dedicated to helping bereaved people. They provide volunteers that visit people in their own home, to encourage them to talk about the person they have lost and help them back into a life without their loved one.

Obviously I have to ensure that I do not visit anyone I have dealt with in my “professional life”, but it is one of the most fulfilling things I have ever done, and it has made me feel that I can make a difference to people’s lives.

It has also enhanced my role as a Funeral Arranger giving me the skills to actively listen, understand and empathise with our clients and the confidence to encourage clients to talk about their loss.”

Don’t forget to tell us about your #NYPositiveSteer resolutions on Twitter or Facebook, we’d love to know.

To find out more about CRUSE, visit:

A round of applause to Karen

For further information contact

Emily Penkett

PR Manager

Lauren Pogson

Senior PR Manager

Catherine Turner

Head of PR

Nearby Funeral Director - The Co-operative Funeralcare, Crawley


01293 544 608


209 Three Bridges Road, Crawley, West Sussex RH10 1LG


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