Delivering Exceptional Service
We are extremely proud that 99% of the clients who arranged a funeral with us during 2014 have told us that they were satisfied with their experience.
At The Co-op Funeralcare, we take our service standards and client satisfaction very seriously. We measure and manage our funeral service standards in several ways including:
We ask every single one of our clients to feed back to us about the service they received from us and we’re really pleased that a significant number of our clients take the time to tell us how we’re doing and that 98% of our clients would recommend our services because we’re committed to providing the best possible care.
Every week we receive hundreds of letters, cards and messages of thanks and appreciation for our services too and we invite you to read some of these 'Testimonials'
We never want to be complacent and recognise that there is always room for improvement, that’s why we have a dedicated standards team.
Our standards team are trained and experienced funeral professionals who regularly visit each and every one of our funeral homes to observe, monitor standards, coach and advise our colleagues, to help ensure we are the best we can be.
Training and development
All of our colleagues have access to ongoing training and development so they have the necessary skills and knowledge to deliver our service to a high standard.
We’re also really proud to have pioneered funeral apprenticeships in 2012. As the only UK Funeral Director offering Apprenticeships in Funeral Services and Operations, we ensure that all of our colleagues responsible for client service have the opportunity to work towards high quality, industry focussed, nationally recognised qualifications.
*Satisfaction scores correct as of 9 February 2015, from 28,698 responses received.
Clients tell their heart-warming stories
We recieve hundreds of thank you cards and letters each week from families that we've looked after. These warm words inspired us to create our 'Making a Difference' films where real clients tell their stories.Watch our client films here