Plans paid for by a single payment or monthly Direct Debit or low cost monthly instalments.
In accordance with the relevant law, all of your funeral plan monies will be invested in individual whole of life insurance policies managed by a reputable financial institution authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. By way of additional protection, your money (and the benefit of your respective policy) is held by an independent trustee on trust for when it is needed, subject to the terms and conditions. The funds are released to The Co-op Funeralcare when your funeral has been provided or in certain other limited circumstances in accordance with the terms and conditions applying from time to time to your Pre-paid Funeral Plan.
Plans paid for by Fixed Monthly Payments
If you are paying by Fixed Monthly Payments, the money is invested in a Whole of Life policy with AXA Wealth Ltd.
The Funeral Planning Authority
The Funeral Planning Authority (FPA) also have arrangements for resolving disputes between customers and FPA registered providers. You can call the FPA on 0845 601 9619 or visit www.funeralplanningauthority.com for more information.