Co-operative Funeralcare Accessibility Statement

Introduction

"The Co-operative Group aims to ensure that all our customers are able to access our goods and services. We recognise that everyone has different needs and we want to make accessing our goods and services easy for our customers."

Martin Beaumont

Chief Executive

Here at Co-operative Funeralcare we are working hard to ensure all our customers can access goods and services throughout the business. However, we recognise that not all of the features on the site are currently accessible to everyone. That is you might find you have trouble when trying to use certain features with some types of adaptive technologies like screen readers. We are fully committed to ensuring every page on this site will meet guidelines for web accessibility and it is our intention to continue to work, on an ongoing basis, to further improve access for all customers.

We have implemented the following accessibility features on this website to conform to at least Level A of the Version 1.0 W3C Web Content Accessibility Guidelines and where possible to Level AA to make it easier to use for people with disabilities.

You may need to review the accessibility features in your browser.

Please contact us if you have any questions or feedback regarding the accessibility of this site, or if you experience any difficulty using it.

Accessibility Features

This site contains several useful accessibility features, which are described below.

Navigation

There is one main navigation bar at the top of each page and an alternative static navigation on the left hand side of each page.

Explanatory text links have been used throughout the site and there is also a site map, breadcrumbs and a search tool to aid easy access to content on each page.

Layout

The layout of this site will remain in tact when style sheets are switched off.

Images

Where possible, all images have alternate text tags (ALT attributes).

Text Size

There is a large text version of the site available to view on each page.

Browsers

This site has been designed to work across multiple browsers.

Alternative ways of accessing information

We aim to provide information to our customers in the most suitable format for them. To request information in an alternative format, please contact our Client Relations team on:

Telephone: 0800 083 6301

Address: Co-operative Funeralcare Client Relations Department, 8th Floor Trafford Plaza, 73 Seymour Grove, Old Trafford, Manchester, M16 0LD.

Feedback

We are always keen to find ways to improve our services. If you have any comments or questions on the services we provide please Email funeral.clientrelations@letsco-operate.com