I had to send this to let you know how truly grateful I am for all you did whilst preparing my mum's funeral. At no time did you allow me to feel I was a bother, and you came out in your own time to support me. I will always be grateful to you and appreciate your kindness. I want to let you know I have NEVER met someone as kind and genuine as you. You are a true example of selflessness. I wish I could be more like you.